The Cloud Engineer I manages Netrix's IT infrastructure, both on-prem and in the cloud, involving administration, monitoring, and troubleshooting of various technologies. Responsibilities include handling incidents, server management, and client communication, while ensuring system documentation and participating in on-call rotations for emergencies.

The Microsoft Teams Tier III Voice Support Engineer will monitor collaboration tickets, troubleshoot complex issues, provide customer updates, document work, and collaborate with team members. The role involves maintaining service standards and participating in project work, requiring strong expertise in Microsoft Teams Voice and customer service orientation.