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Lead functional workstreams for Patient Support Services programs, design Salesforce Health/Life Sciences Cloud solutions, translate business needs into functional designs, manage delivery (UAT, data migration, integrations), engage clients, mentor junior staff, and contribute reusable assets and best practices.

Support end-to-end delivery of Patient Support Services technology solutions by gathering requirements, documenting user stories, configuring Salesforce Health/Life Sciences/Experience Cloud, defining workflows and validations, supporting UAT, collaborating with developers, and assisting with go-live and hypercare while adhering to SOPs and PHI compliance.

Support clinical data management and analytics projects as a business/data analyst: gather and document requirements, author user stories, model business and data processes, create solution diagrams, and collaborate with senior BAs and product owners throughout agile implementations.