Lead and grow a QA engineering team to define QA strategy, KPIs, test planning, automation, and release certification. Own automation frameworks (Playwright), CI/CD pipelines (Argo, Jenkins), observability (Datadog), and defect management (GitHub). Drive cross-functional alignment, root-cause analysis, documentation, and present quality metrics to senior leaders.

Lead and deliver Legion workforce management implementations: configure and test the platform, manage multiple enterprise projects, run workshops and trainings, oversee configuration documentation, and ensure customer adoption and success.

Implement and configure Legion's workforce management platform for retail/hospitality customers. Lead discovery, build solution blueprints with senior staff, configure and test systems, deliver training, support rollouts, manage customer expectations, and advocate for product improvements to drive adoption and business results.