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Handle inbound customer calls to resolve queries, diagnose and troubleshoot issues, build rapport and empathy, and maintain high CSAT. Must work US shifts and follow international voice-process standards.

Manage and oversee customer support operations for international voice (US shift), ensure high CSAT by resolving customer queries via calls, troubleshoot issues, build trust, produce reports/presentations, and lead a mid-size operations unit in a rotational office-based schedule.

No specific responsibilities or qualifications were included in the provided job description content.

Lead phone-based customer support by resolving queries, researching and troubleshooting issues, and delivering empathetic service to drive high CSAT. Work US shifts in a 24x7 environment and build trust through timely, accurate resolutions.

Provide customer support and resolve customer queries via inbound calls. Empathize with customers, research and troubleshoot issues, identify solutions, and deliver high CSAT. Must be able to work US shifts in a 24x7 environment.

Handle inbound customer calls to resolve queries, diagnose issues, and provide solutions. Build rapport and empathy to achieve high CSAT. Research and troubleshoot problems and work US shift (24x7) schedules.