Top Customer Support Jobs in Pune

Administer and optimize Zendesk and related integrations; manage workforce planning, forecasting, scheduling and intraday operations; build dashboards and reports; monitor contact centre KPIs; provide analysis and staffing recommendations to improve service levels and customer outcomes.

Lead and develop a Customer Support team to deliver timely, accurate case resolution. Own KPIs (TTFR, TTR, CSAT), analyze data from CRM/WMS/OMS, build dashboards, and drive process and system improvements. Manage escalations, update SOPs, and collaborate cross-functionally with Operations, Transportation, Finance, and Tech to improve client experience and operational efficiency.

Roles include Customer Success Specialist and Technical Support Engineer, focusing on retention, renewals, and technical issue resolution in SaaS.

Lead and manage the support team to ensure timely resolution of customer tickets, maintain SLAs and CSAT, handle escalations, collaborate with product and engineering, drive process improvements, create documentation/self-service resources, and coach agents to improve performance.

The Customer Support Engineer will resolve technical challenges for customers involving AI solutions, collaborating with internal teams to improve offerings and ensure customer satisfaction.

Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.

The role involves resolving technical network issues, participating in customer projects, and providing support for Juniper products and services.

As a Customer Support Executive, you'll provide technical support, resolve client issues, and manage requests using Salesforce and Jira while ensuring excellent service communication in Arabic and Turkish.

Serve as the first point of contact for vehicle sellers: answer inbound calls and emails, guide customers through the listing process using scripts and CRM, document interactions, coordinate handoffs with the Listing Team, and escalate complex issues.