Top Customer Support Jobs in Pune

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Fortive

Customer Support & Call Centre Operations Analyst

Reposted One Month AgoSaved
Remote or Hybrid
Pune, MH
Senior level
Senior level
Hardware • Other • Software • Appliances • Industrial • Manufacturing
Administer and optimize Zendesk and related integrations; manage workforce planning, forecasting, scheduling and intraday operations; build dashboards and reports; monitor contact centre KPIs; provide analysis and staffing recommendations to improve service levels and customer outcomes.
Top Skills: CRMExcelFive9Genesys CloudNice CxonePower BISQLTableauTelephonyWfmZendeskZendesk Explore
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