Top Tech Jobs & Startup Jobs in Pune

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Fortive

Customer Support & Call Centre Operations Analyst

Reposted 2 Months AgoSaved
Remote or Hybrid
India
Senior level
Senior level
Hardware • Other • Software • Appliances • Industrial • Manufacturing
Administer and optimize Zendesk and related integrations; manage workforce planning, forecasting, scheduling and intraday operations; build dashboards and reports; monitor contact centre KPIs; provide analysis and staffing recommendations to improve service levels and customer outcomes.
Top Skills: CRMExcelFive9Genesys CloudNice CxonePower BISQLTableauTelephonyWfmZendeskZendesk Explore
Fortive Logo
Fortive

ServiceNow HR Developer

Reposted 2 Months AgoSaved
Remote or Hybrid
India
Junior
Junior
Hardware • Other • Software • Appliances • Industrial • Manufacturing
Design, configure, and enhance ServiceNow HRSD features (Employee Service Center, Case/Knowledge, Onboarding, Virtual Agent). Perform platform administration, develop scripts and UI components, assist integrations and troubleshooting, document work, and collaborate with HR and technical partners.
Top Skills: AclsCase ManagementData ImportsEmployee Service CenterFlow DesignerFormsGlide ApiIntegrationsJavaScriptKnowledge ManagementLive ChatOnboarding And TransitionsReportingServicenowServicenow HrsdServicenow ScriptingUi PoliciesVirtual Agent
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