Top Tech Jobs & Startup Jobs in Pune

Performs accurate healthcare data entry, validation, database maintenance, and compliance checks to preserve data integrity. The role supports process improvement, productivity targets, and operational efficiency while working across shifts in a fast-paced environment. Responsibilities include analyzing and refining data processes, meeting accuracy standards, collaborating with team members, and staying current with healthcare requirements and organizational policies.

Supervise a frontline healthcare BPO team of 10–20 associates, manage schedules and attendance, monitor KPIs, coach employees, resolve escalations, coordinate training, ensure HIPAA and process compliance, prepare performance reports, and implement workflow improvements to increase productivity, accuracy, and service quality.

Supervise and coach a frontline team (10-20) in a healthcare BPO, monitor KPIs (AHT, CSAT, FCR, QA), ensure regulatory compliance (HIPAA), manage schedules, resolve escalations, run reporting, and drive process improvements and training initiatives.

Lead and manage a frontline team of 10-20 associates in a BPO healthcare environment, ensuring compliance with HIPAA and client requirements. Drive performance through KPI monitoring, coaching, scheduling, training coordination, escalation management, reporting, and process improvement to maintain service quality and operational efficiency.

Lead firewall and network security operations, manage Check Point firewalls, mentor engineers, and ensure compliance across cloud platforms.