The role involves implementing AI Virtual Agents and CX automation workflows, requiring technical expertise to improve customer interactions and operational efficiency.

The Technical Account Manager serves as the primary contact for clients, managing onboarding, understanding requirements, and ensuring successful implementation of AI-powered solutions while collaborating with internal teams for support and upselling opportunities.

The Senior Backend Engineer will design and maintain features for the AI platform, focusing on backend solutions, architecture, and best practices while working in an agile environment.