Provide front-line technical support for a portfolio of small-to-mid customers: troubleshoot platform/configuration/integrations, assist onboarding, prepare technical materials, co-lead workshops, document runbooks, and escalate product issues. Build cloud (AWS/Azure/GCP) and cloud-security knowledge while working with CSMs, Support, and Engineering.

Provide front-line technical support and onboarding for small-to-mid customer accounts, troubleshoot platform/configuration/integration issues, assist in workshops and reviews, document runbooks, escalate product issues, and build cloud security knowledge.