Responsible for data processing according to SOP and URD, ensuring correct and high-quality transactions. Handles queries and initiates Lean processes for efficiency. Focused on creating an innovative and collaborative working culture at KONE, with a key emphasis on employee engagement, sustainability, and ethical business practices.

Develop and maintain predictive maintenance solutions in the telemetry and maintenance data domain. Hands-on data engineering tasks for developing and operating predictive maintenance analytics applications and pipelines. Requires a strong background in data engineering, software engineering, and knowledge of data science.

Responsible for designing, deploying, and maintaining contact center infrastructure and solutions like Genesys, Avaya, and Legacy PBX. Collaborate with vendors to meet business requirements and ensure adherence to standards. Support integration with other ICT solutions and telecom platforms. Maintain technical documentation and ensure system availability. Possess strong knowledge of telephony systems and IP-based technologies.