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As a Sr. CX Engineer at Hevo, you will own resolving customer issues, enhancing customer experience, ensuring effective system functioning, and contributing to team growth. You will work on improving technical knowledge and becoming an expert in the SaaS/JDBC area.
The Talent Acquisition Specialist will lead the recruitment process for mid-to-senior level roles, collaborating with hiring managers, creating job descriptions, sourcing candidates, and overseeing the interview process. The role involves building a talent pipeline, optimizing recruitment strategies, ensuring a positive candidate experience, and utilizing Applicant Tracking Systems to manage candidates.
Ensure top-class customer experience by resolving tickets within defined SLAs, minimizing escalations, and collaborating with Product and Engineering teams. Build a culture of quality by demonstrating strong product understanding and customer empathy. Set up systems and processes to address enterprise customers and optimize team performance.
As the Lead Customer Experience Engineer at Hevo, you will be responsible for ensuring top-class customer experience, building a culture of quality, and enabling effective functioning of systems and processes within the team. Collaborate with product and engineering teams to resolve customer issues efficiently and maintain customer satisfaction. Lead the team in resolving tickets within SLAs and minimizing escalations. Drive improvements in processes to enhance customer experience and team efficiency.
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