Top Tech Jobs & Startup Jobs in Pune

The role involves providing customer support over voice calls, managing inquiries, troubleshooting issues, ensuring effective communication, and improving retention processes while aiming to exceed sales targets.

The role involves providing customer service through voice and non-voice support, addressing customer queries, maintaining professionalism, and adhering to company policies. Candidates must demonstrate effective communication and problem-solving skills, working in rotational shifts.

Lead 150–200 inbound customer service FTEs, monitor KPIs, implement operational strategies, manage recruitment, training, workforce planning and client engagements, drive process improvements, and align cross-functional initiatives to improve customer satisfaction across regions.

Lead Governance, Risk, and Compliance reconciliation between DM-Legacy and Fusion systems: coordinate reconciliation activities, validate controls, identify and document discrepancies, and support compliance processes.

The Digital Business Analyst will gather requirements, conduct gap analyses, and implement Adobe Experience Cloud solutions for enhanced customer experiences.

Lead and govern service delivery programs, align offshore and onsite teams, drive continuous improvement and cost optimization, manage client relationships and contract renewals, oversee service performance and quality maturity, own P&L with account management, and enable team upskilling and growth.

Develop and execute automation test scripts for API Testing using various tools, create reusable automation frameworks, and lead test management tasks.

Lead design and implementation of insurance solutions using Guidewire or Duck Creek platforms. Provide technical leadership, perform code reviews, gather client requirements, develop test plans, troubleshoot integrations, and produce documentation and training for solution adoption.