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The Managed Services Cross Technology Engineer (L2) provides second-line support for IT systems, resolving incidents and maintaining operational integrity across multiple technology domains.

The Managed Services Cross Technology Engineer (L2) ensures operational IT service continuity by monitoring incidents, resolving technical issues, and managing client requests across multiple technology domains.

Provide L2 application managed services for packaged applications (ERP, middleware): monitor, investigate, and resolve incidents and service requests; execute change management; coach L1/service desk; work with automation and projects; produce trend analysis and support disaster recovery and maintenance.

As a Security Managed Services Engineer, you will monitor and resolve security incidents, manage client tickets, provide second-level support, and collaborate with teams for automation and change management.