Provides second-level managed security services support by monitoring infrastructure, investigating and resolving incidents, managing tickets and work queues, executing approved changes, and meeting SLAs. Supports L1 engineers with triage, collaborates on automation, audits ticket quality, contributes to trend analysis, and assists with project and maintenance activities. Requires strong communication, planning, adaptability, client focus, and the ability to work under pressure.

The Managed Services Cross Technology Engineer (L2) provides second-line support for IT systems, resolving incidents and maintaining operational integrity across multiple technology domains.

The Managed Services Cross Technology Engineer (L2) ensures operational IT service continuity by monitoring incidents, resolving technical issues, and managing client requests across multiple technology domains.