Manage high-volume customer support inboxes, triage tickets, investigate account and transaction issues, maintain accurate records, and resolve escalated inquiries. The role requires clear written communication, strong organization, attention to detail, timely follow-through, and coordination with Pune and UK-based teams.

Reviews and scores customer interactions across phone, email, and live chat against quality standards. Identifies errors, trends, and service improvement opportunities; maintains accurate assessment records and contributes to quality reporting. Provides constructive feedback, participates in calibration sessions, and collaborates with support leaders and UK-based colleagues. The role requires strong communication, attention to detail, analytical ability, organization, and comfort using spreadsheets and digital tools.

Analyze macOS threats end-to-end: reverse-engineer Mach-O binaries and installers, perform static/dynamic and memory forensics, research persistence and evasion, develop YARA and heuristic detections, and translate findings into product detections, reports, and external publications.