Own complex enterprise telephony integrations and provide advanced post-onboarding technical support. Troubleshoot call failures using PCAPs, SIP traces, and carrier logs; improve call quality and reliability; support platforms including Twilio, Telnyx, Avaya, Genesys, and Amazon Connect; communicate technical issues to premium customers; and translate customer feedback into product improvements. The role also involves scripting troubleshooting automations and collaborating with Pacific Time customers and teams.

Deploy and scale AI voice agents for enterprise customers by building conversation flows, designing integrations, debugging APIs, webhooks, SIP, telephony, authentication, and latency issues, and troubleshooting production deployments. Partner with customer engineering teams and internal Product and Engineering teams to translate feedback into improvements and expand adoption. The role requires strong technical problem-solving, communication, and customer-facing skills.