Lead and execute Middleware technology projects focusing on SOA, OSB, Webservices, Java, and Microservices, ensuring quality delivery and collaboration across teams.

Processes customer cashback, reward points, surcharge waivers, and voucher issuances for service deficiency cases. Handles complaints, escalations, root-cause analysis, follow-ups, and end-to-end issue resolution within productivity, accuracy, quality, and SLA targets. Coordinates with cross-functional teams, tracks operational MIS, supports critical financial processes, identifies process improvements, maintains documentation, and ensures compliance adherence while supporting marketing fulfillment and communications.