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Designs and optimizes fulfillment solutions, facility layouts, process flows, labor models, automation strategies, pricing models, and cost structures. Conducts scenario modeling and supply chain financial analysis while partnering with sales, finance, operations, implementation teams, and prospective customers. Supports scalable, cost-effective solutions for fulfillment and warehousing operations.

Leads daily operations for a high-volume warehouse or fulfillment center, managing supervisors, associates, staffing, inbound and outbound activities, inventory accuracy, safety, productivity, customer service, budgets, and KPIs. Develops employees, supports recruiting and labor planning, establishes operational targets, prepares peak-season strategies, and partners with warehouse excellence teams to improve scalable processes and customer experience.

Lead warehouse and fulfillment implementation projects across the US and Canada. Oversee facility design, labor planning, workflows, WMS configuration, automation, timelines, stakeholder coordination, risk mitigation, playbook development, training, and continuous process improvement to ensure successful 3PL launches and operational handoffs.

Leads the customer experience team, manages performance and escalations, develops service and process improvements, and coordinates with fulfillment, transportation, and technology teams. The role drives customer satisfaction, operational efficiency, issue resolution, and alignment with broader company goals. Responsibilities include team leadership, strategic planning, continuous improvement, and implementing best practices across customer interactions and logistics operations.

Oversee B2B fulfillment processes in a distribution center by routing orders, scheduling pickups, closing orders in the WMS, preparing shipping documentation and bills of lading, maintaining partner integrations, resolving inquiries, conducting quality checks, reporting performance, and improving workflows. Collaborate with warehouse and logistics teams while maintaining accuracy and meeting deadlines in a fast-paced environment.

Lead implementations and launches for brands across Stord's network, managing systems integrations, SIT/UAT, WMS/OMS deployment, go-live and hypercare. Build SOPs, coordinate cross-functional teams and customers, and implement processes to ensure fulfillment center self-sustainability and profitability.