Build and ship Agentforce agents and AI components for CaseCloud, translating product blueprints into production Agentforce implementations. Develop custom actions using Apex, Flow, LWC and external APIs; implement RAG with Salesforce Data Cloud; author prompts and test suites; package components for AgentExchange/AppExchange compliance; mentor developers and collaborate with product management on roadmap and release cadence.

Lead end-to-end AppExchange managed-package development for CaseCloud: architecture, Apex, LWC, integrations (REST/SOAP/MCP), CI/CD, security review, testing, and mentoring, using AI-assisted development throughout the SDLC.

Coordinate and report on services projects from opportunity through go-live: maintain schedules, forecasts, audits, SOPs, time-entry, financial oversight, resource planning, process improvements, and documentation to ensure project success and data integrity.