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Designs, configures, and delivers process data historians, visualization, reporting, HMI, alarm management, and enforcement solutions for industrial clients. Translates functional requirements into technical designs, develops documentation and test procedures, integrates plant data across network layers, and supports stakeholder adoption. Oversees project execution from design through closure, coordinates cross-functional teams, reviews team deliverables, manages customer expectations, and mentors junior engineers. The role requires extensive travel and expertise in industrial automation, process historians, alarm systems, SQL, networking, and systems integration.

Leads technical delivery of industrial process engineering projects from design through closure. Develops equipment performance, analytical, process, KPI, yield accounting, mass balance, and energy balance models. Creates design and testing documentation, leads customer workshops and training, manages schedules, budgets, issues, and stakeholder communications, and coaches engineers. Requires extensive experience implementing KPI and data reconciliation solutions in refining, petrochemical, mining, power, or chemical industries, with SQL, system integration, and Honeywell or comparable process accounting platforms.

The job description provides company background but does not specify responsibilities or duties for the Lead Customer Experience Specialist role.

Leads the design and implementation of Asset Performance Management solutions for industrial sectors including refining, chemicals, power, mining, and oil and gas. Responsibilities include technical project delivery, process and equipment performance modeling, customer workshops and training, progress tracking, testing, issue resolution, post-go-live monitoring, and value capture. The role develops predictive analytics using first-principles models, machine learning, Python, R, SQL, and industrial system integrations.

Processes customer orders, billings, purchase requests, correspondence, claims, and backlog resolution. Responds to customer inquiries, coordinates cross-functional resolutions, supports dispute management, and improves customer service processes. Requires order-to-cash knowledge and proficiency with SAP, Salesforce, Excel, and case management tools.

Provides technical sales engineering and solution consulting for Honeywell security and fire systems in mission-critical environments such as data centers. Designs integrated architectures covering access control, video surveillance, perimeter protection, emergency communication, fire systems, networking, and enterprise integrations. Supports strategic opportunities through customer workshops, technical presentations, demonstrations, proof of concepts, proposals, specification reviews, and consultant engagement. Requires extensive experience in security systems, building automation, solution architecture, commissioning, troubleshooting, and complex technical sales cycles.

Leads consultative technical sales for integrated security and fire solutions in mission-critical environments such as data centers. Designs resilient architectures involving access control, video surveillance, perimeter protection, emergency communication, and system integrations. Advises customers, consultants, contractors, and internal teams; influences specifications; develops proposals, demonstrations, proof-of-concepts, and technical value propositions. Reviews technical documents, defines solution scope and integration approaches, and supports bid strategy, compliance, value engineering, and customer engagements.

Designs, develops, migrates, configures, simulates, validates, and commissions Honeywell DCS HMI systems. Supports greenfield graphics projects, TPS-to-EPKS and third-party migrations, release migrations, database management, system testing, and FAT/SAT activities. Prepares technical documentation, coordinates vendors and deliverables, monitors schedules and quality, and provides customer-facing project support. Oversees team members, reviews work, and mentors junior engineers. Requires approximately 50% travel to customer sites.

Manages project controls for scheduling, cost control, forecasting, reporting, earned value, productivity, risk, and change management. Implements project controls tools, standards, schedules, work processes, and reporting systems across assigned projects. Conducts project reviews, audits, and gating reviews; tracks cost and schedule variances; supports monthly reporting and timesheet coordination. Collaborates with program, project, contract, and operations managers while supervising and mentoring team members.

Manages project controls for India operations, including scheduling, cost control, earned value, risk analysis, reporting, audits, change management, and project reviews. Implements project controls processes and tools, monitors cost and schedule performance, prepares recovery plans and reports, coordinates timesheets and meetings, and supports project managers. Supervises and mentors team members while coordinating with program, contract, and operations managers.