Provide mid-level technical support by troubleshooting and resolving customer issues, managing support tickets to meet SLAs, collaborating with cross-functional teams, improving support processes, and delivering training to junior staff. Support multiple Zebra products and use AI-driven tools to diagnose and resolve problems.

Lead end-to-end quality assurance for monthly Android-based device releases. Mentor test engineers, develop test plans and strategies, and ensure functional, performance, interoperability, and benchmarking coverage. Drive adoption of AI and generative AI tools for test-case and strategy generation. Collaborate across engineering, product, and program teams to integrate testing throughout the SDLC while improving tools, processes, and methodologies.