Top Tech Jobs & Startup Jobs in Pune

The Zonal Account Manager leads sales growth in Delhi NCR and Haryana, managing a sales team and developing strategic plans to meet targets in capital equipment sales.

Provide first-line application and technical support for ServiceChannel users via Zendesk, phone, email, and chat; triage, document, and escalate issues to development or engineering; deliver training, maintain knowledge base, and ensure customer satisfaction.

Triage, investigate, and resolve customer technical support tickets for ServiceChannel products (APIs, EasyPay, FSM, Data Direct). Communicate with customers, perform root cause analysis, escalate defects to Engineering/Product, maintain documentation and SLAs, and identify trends to reduce recurring incidents.

Administer and optimize Zendesk and related integrations; manage workforce planning, forecasting, scheduling and intraday operations; build dashboards and reports; monitor contact centre KPIs; provide analysis and staffing recommendations to improve service levels and customer outcomes.

Design, configure, and enhance ServiceNow HRSD features (Employee Service Center, Case/Knowledge, Onboarding, Virtual Agent). Perform platform administration, develop scripts and UI components, assist integrations and troubleshooting, document work, and collaborate with HR and technical partners.

The IAM/IGA Engineer designs, supports, and maintains identity security solutions for access management and governance across hybrid environments, handling provisioning, authentication, and compliance efforts.

This role involves managing and automating infrastructure, deploying applications, ensuring system availability on cloud platforms, and collaborating with cross-functional teams.

Lead design, development, and maintenance of cloud applications, guide architectural decisions, enforce OOP principles, manage CI/CD and releases, conduct security scans, run Agile ceremonies, coordinate cross-functional teams, troubleshoot and upgrade systems, and research/adopt new technologies.