Leads process improvement initiatives across Marketplace Risk Operations by analyzing workflows, identifying systemic gaps and root causes, managing improvement requests, updating SOPs, aligning cross-functional stakeholders, and supporting implementation. Serves as a process subject matter expert, evaluates change effectiveness using data and feedback, and drives continuous improvement, operational efficiency, risk reduction, and measurable business outcomes.

Lead development of scalable platform capabilities, infrastructure, tooling, and AI/ML frameworks. Drive the full software lifecycle, apply cloud-native architecture, conduct design reviews, build AI-driven applications, and integrate machine learning components. Mentor engineers, influence technical decisions, collaborate with stakeholders, define requirements, track success metrics, and promote engineering excellence through prototyping, continuous improvement, and knowledge sharing.