As a Digital Touch Customer Success Specialist, you'll enhance customer satisfaction by analyzing data and facilitating effective customer interactions throughout their journey. This involves proactive communication, managing customer insights systems, and collaborating with various departments to improve retention and generate value.

The Sr. Technical Support Engineer will provide expert support for AspenTech's solutions in process engineering, conduct training sessions for customers, collaborate with them to improve workflows, and engage with internal teams for product improvements. The role involves less than 25% travel to customer sites.

As a Digital Touch Customer Success Specialist, you will enhance customer success through data-informed interactions, analyzing account health, leveraging Salesforce and Power BI for customer outreach, and collaborating with cross-functional teams to improve customer retention and satisfaction.