Support Operation Specialist at Spotnana, a travel industry infrastructure modernization company. Responsibilities include defining customer service workflows, analyzing support performance, and collaborating with cross-functional teams. Requires 6+ years of experience in Customer Support operations, prior SaaS startup experience, and proficiency in Salesforce and Jira administration.

As an Application Support Engineer at Spotnana, you will be responsible for addressing complex technical issues and escalations, collaborating with various teams, and providing technical support to strategic customers in the travel industry. Your role includes triaging and monitoring problems, advising customers, and ensuring high customer satisfaction through technical collaboration.

Spotnana is seeking a Staff Site Reliability Engineer to build and maintain software that enhances customer experience. Responsibilities include collaborating with teams, monitoring system performance, managing incidents, and improving system reliability. Ideal candidates are problem solvers, organized, flexible, and proactive learners. Join us in modernizing the travel industry!