Top Tech Jobs & Startup Jobs in Pune

Leads process excellence consulting and business transformation initiatives within customer service operations. Identifies and mentors Six Sigma and Lean projects, conducts value stream and process mapping, ensures ISO 9001 and ISO/IEC 27001 compliance, and drives continuous improvement. Promotes Six Sigma practices, mentors Green Belt trainees, recommends delivery model enhancements, and manages large-scale transformation engagements. Collaborates with cross-functional teams and provides recommendations to senior management.

Build and support DevOps capabilities using Kubernetes, AKS, Azure, Git, ARM templates, scripting, CI/CD pipelines, Azure DevOps, GitHub Actions, Ansible Tower, and Terraform. Apply container orchestration, networking, and Agile methodologies to automate and manage cloud infrastructure and software delivery.

Lead process excellence and transformation initiatives within the customer service vertical. Participate in PEx consulting assignments, identify and mentor Six Sigma and Lean projects, conduct value stream/process mapping, ensure ISO 9001/27001 compliance, promote Six Sigma culture, mentor Green Belt trainees, recommend delivery model improvements, and manage large-scale transformation engagements while collaborating with cross-functional teams and advising senior management.

Lead the development and execution of automation test scripts for API testing, create reusable frameworks, review requirements, and manage test activities.

The Test Lead - Performance will develop automation test scripts, create testing frameworks, and ensure testing activities align with project needs, including stakeholder reporting and monitoring project health.

The role involves providing customer support over voice calls, managing inquiries, troubleshooting issues, ensuring effective communication, and improving retention processes while aiming to exceed sales targets.

The role involves providing customer service through voice and non-voice support, addressing customer queries, maintaining professionalism, and adhering to company policies. Candidates must demonstrate effective communication and problem-solving skills, working in rotational shifts.

Lead Governance, Risk, and Compliance reconciliation between DM-Legacy and Fusion systems: coordinate reconciliation activities, validate controls, identify and document discrepancies, and support compliance processes.

The Digital Business Analyst will gather requirements, conduct gap analyses, and implement Adobe Experience Cloud solutions for enhanced customer experiences.

Lead and govern service delivery programs, align offshore and onsite teams, drive continuous improvement and cost optimization, manage client relationships and contract renewals, oversee service performance and quality maturity, own P&L with account management, and enable team upskilling and growth.