Top Tech Jobs & Startup Jobs in Pune

Provides L2 technical support for client infrastructure, including Windows servers, Active Directory, networks, virtualization, backups, Microsoft 365, endpoints, hardware, and IT assets. Responsibilities include troubleshooting, restores, deployments, on-site installations, infrastructure projects, documentation, vendor coordination, and SLA-based incident resolution in managed services environments.

Provides L1 technical support through phone, email, WhatsApp, and ticketing systems. Troubleshoots desktop, operating system, software, email, cloud, network, firewall, Active Directory, and basic server issues. Manages tickets, user accounts, mailboxes, permissions, and password resets; escalates complex issues to senior engineers. Supports Microsoft 365, Google Workspace, Zoho Mail, networking, and infrastructure environments while meeting SLA requirements and providing rotational 24/7 support.

Provides senior-level L2/L3 technical support across networks, servers, virtualization, cloud, cybersecurity, surveillance, storage, and backup/disaster recovery environments. Troubleshoots escalated infrastructure issues, performs onsite support, manages Microsoft 365 and Azure services, leads deployments and migrations, and coordinates with OEMs and client teams. Mentors engineers, oversees projects and SLA adherence, maintains documentation, and drives service quality and recovery readiness.

Identifies, engages, and acquires B2B clients for IT solutions through prospecting, cold calling, email outreach, webinars, events, and meetings. Builds relationships with decision-makers, presents solutions, coordinates with presales engineers on proposals and technical quotes, manages prospects through the sales funnel, and supports post-sale handover. Maintains CRM data, reports pipeline activity and market trends, and meets monthly and quarterly sales targets.

Supports recruitment, candidate sourcing, resume screening, interview coordination, offer preparation, onboarding, employee documentation, HR records, engagement activities, policy communication, attendance and leave tracking, and general HR coordination. The role maintains confidential information, assists employees with HR queries, coordinates with department heads, and supports HR projects and administrative activities.