Top Operations Manager Jobs in Pune

Own day-to-day execution of large-scale field deployments: plan schedules, coordinate teams/vehicles/hardware, track productivity and targets, resolve real-time issues, maintain reports/dashboards, improve processes, launch new-city operations, and hire/train field staff.

The Manager of Business Operations will coordinate strategic initiatives, support business development efforts, manage client interactions, and enhance operational efficiency through technology and organization.

The Sr Manager Customer Experience Operations will lead customer service initiatives, improve customer interactions, and foster a positive team environment at Alorica.

The Manager of Research Data & Operations will design surveys, analyze data, create reports, and manage vendor relationships to enhance research processes and insights.

Lead and manage a customer support operations team delivering omnichannel customer experiences. Oversee live chat support and troubleshooting for wireless internet products, drive CX insights, ensure high-quality engagement, and support digital transformation initiatives using AI-enabled tools and orchestration.

Oversee day-to-day operations across staffing and managed services, ensuring service delivery, client satisfaction, and compliance. Lead teams, optimize processes using digital platforms, coordinate with cross-functional units, manage vendor relationships, and drive continuous improvement, training, and operational reporting to meet SLAs and business objectives.

Manage marketing projects end-to-end using Google Sheets and PM tools, coordinate cross-functional teams, oversee HubSpot-based campaigns, track timelines and KPIs, identify and remove bottlenecks, drive process improvements and automation, and deliver regular executive-facing reports and visual insights to optimize campaign performance and resource allocation.

The Senior Operations Manager oversees HR, payroll, and hiring transactions, ensuring compliance and efficient processing. They coordinate job postings, manage onboarding/offboarding, and audit payroll processes, while supervising staff and providing training on operational workflows.

Lead and manage APAC payroll and HR operations, ensuring accurate, compliant, and timely payroll cycles. Oversee multi-country teams and third-party vendors, implement SOPs and controls, drive continuous improvement, report on SLAs/metrics, support audits, and develop staff performance and processes across the region.

The Manager Customer Experience Operations role focuses on providing customer support, resolving inquiries, and ensuring high customer satisfaction scores through effective communication and problem-solving in a 24/7 environment.

Lead global card program roadmap and launches (virtual and physical), manage issuer/processor/manufacturer relationships, integrate digital wallets (Apple/Google Pay), oversee card supply chain and vendors, negotiate commercial agreements, build SOPs and scalable operations, drive GTM with Product and Growth, and monitor performance through data-driven analysis.

Lead strategy and execution for virtual and physical card products, managing end-to-end launches, vendor and partner relationships (issuers, processors, BIN sponsors, manufacturers), wallet integrations, commercial negotiations, card production and fulfillment, and build scalable SOPs while monitoring performance and driving operational improvements.

Own and improve operational processes for TradFi products (equities, ETFs, tokenized equities). Manage reconciliations with clearing brokers, corporate actions, clearing & settlement, break investigations, SOPs, controls, and cross-functional support for Product, Tech, Compliance, and Customer Support.

Lead the product for HighLevel's commerce operations: orders, subscriptions, transactions/ledger, inventory, taxation, coupons, gift cards, and fulfillment. Define internal accounting and public API surfaces, ensure cross-functional integration, and build composable, reliable primitives for merchant workflows and third-party accounting compatibility at scale.

Provide customer support and resolve customer queries via inbound calls. Empathize with customers, research and troubleshoot issues, identify solutions, and deliver high CSAT. Must be able to work US shifts in a 24x7 environment.